Return and Refund Policy
14-Day Right of Withdrawal
You have 14 days from the receipt of your order to inform us of your wish to return it, without having to provide a reason.
Return Conditions
Products must be returned in their original, unused, complete condition and in their packaging. Return shipping costs are [your responsibility / free – specify according to your policy].
Procedure
To initiate a return, contact us at francisgrvl17@gmail.com with your order number. We will provide you with instructions and the return address.
Refund
Once the product is received and verified, we will process the refund within a maximum of 14 days, using the same payment method as your original order.
Defective Product
If you receive a damaged or non-compliant product, contact us immediately with a photo: we will offer a replacement or a refund.